Company Story:
Seek Now is a technology enabled services business. Our mission is to bring you quality “ground truth data” quickly, professionally, and seamlessly into your workflows.
Utilizing our proprietary technology – Maestro – we are able to help you make quality decisions faster than ever before. Maestro enables us to give our customers the technology and quality service experience from that first contact to the delivered result. This real-time scheduling & smart routing app ensure a consistent and reliable experience that meets the need of our client, our client’s customer (the property owner), as well as our #TeamGreen SEEKer.
We launched our business in 2012 as Ladder Now, initially with a focused service offering; we have evolved into much more. We have expanded well beyond that initial service offering and continue to successfully meet the needs of our insurance clients. In early 2020, we acquired HouseLens, a visual marketing services platform for the real estate industry located in Nashville, Tennessee. The company offers professional photo, video, drone and Zillow 3D tour creation. HouseLens has been serving realtors since 2008 and is now available in 32 metropolitan markets and growing.
Our new brand, Seek Now, better represents the range of services we offer today as well as our aspirations to further expand our capabilities within insurance, real estate and beyond.
Position Summary:
Seek Now is searching for a Customer Success Representative to make and answer phone calls, provide excellent customer satisfaction, and maintain positive ongoing relationships with our customer base.
The ideal candidate has a true passion for delighting customers and demonstrates a servant mindset (works to ensure the success of others). This candidate likes to work with and motivate others to be their best selves every day. And, most of all, this person bleeds green and represents the best of Seek Now.
The CSR will engage directly with our outside customers, as well as Seek Now’s internal teams. The CSR performs detail-oriented work in multiple technological systems daily and is expected to contribute toward the attainment of specific productivity goals such as inbound/outbound call volume, lead management, and transaction volumes.
This role is based in Louisville, Kentucky.
Essential Functions and Duties:
- Make outbound calls
- Answer incoming calls
- Schedule appointments
- Monitor emails and requests
- Responsible for post-claim follow-up and adhering to Seek Now’s established cadence.
- Work collaboratively with the Account Team for account planning, program implementations, and advancing the Account Team strategy.
- Work both independently and with the Account Team to meet deadlines and complete required task as needed.
- Provide market insights and feedback for Marketing.
- Efficiently use data entry skills needed to track progress using Salesforce.
- Partner with internal team to complete daily tasks
- Escalate customer issues when appropriate
- Perform other duties as assigned
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Knowledge, Skills, and Abilities:
- Skilled in both verbal and written communication
- Ability to switch between tasks
- Skilled in organization and prioritization
- Skilled in using computers
- Ability to be a self-starter and a quick learner
- Ability to stay calm in stressful, busy environment
Education and Experience Requirements:
- High school diploma or equivalent experience required
- Minimum of two (2) years of experience in the customer service industry required
- Experience with Microsoft Outlook, Word, and Excel required
Work Environment:
- Professional office environment
- Mostly sedentary role
Physical Demands:
- Must be able to lift files, open filing cabinets, and bend or stand on a stool as necessary.
- Must be able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Position Type and Hours:
- Full-Time
- Monday through Friday and weekends as needed
- No travel time expected
Travel:
Benefits and Perks:
Seek Now offers a great benefit package, which includes health, dental and vision insurance, 401K with company match, paid time off (PTO), short and long-term disability insurance, AD&D insurance, life insurance, and more!
EEO Statement:
Seek Now is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Seek Now does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Other Duties Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Activities, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.