Company Story:


Seek Now is creating and leveraging technology to revolutionize multiple property-related industries. Founded in 2012, our foundationally innovative mindset, combined with years of experience, has propelled us to sustained, accelerated growth. While we have the entrepreneurial spirit of a startup, we have the discernment and direction of the established mid-market company we are.


Our platform deploys a professional gig-economy workforce of Seekers to capture, translate, and transmit hi-definition data faster and more efficiently than ever before. Leveraging current and emerging capture technologies — machine learning, AI, AR/VR, autonomous flight, and more — we deliver detailed, property-specific, ground truth data verging on real-time.


But our technology is only as good as our people, and our people are great. We are self-motivated high performers, challenging and supporting each other to grow while delivering for our customers. Our family-orientation balances our drive upwards and forwards. We serve all stakeholders with gratitude, whether they are teammates, vendors, customers, or community members.


The combination of our culture and technology allows us to deliver more consistent and detailed data, faster. This combination gives new insights that result in better financial outcomes, better customer experience, better industry standards and better opportunities for our people.

The Director of Process Improvement will support senior leadership in selecting, shaping, and executing the Company’s strategic operating initiatives. This role will guide and support strategic operational optimization projects. These projects will involve working across functional teams, designing and implementing solutions to improve the customer and associate experiences, improve efficiency and increase profitability. This role is a key position within a newly created team responsible for the delivery of process innovation and continuous improvement initiatives across multi-jurisdictions. It will play an important role in helping to foster a culture of sustainable change through the creation and embedding of LEAN methodology, and the supporting framework, to deliver business transformation.

In addition, The Director of Process Improvement will have responsibility for an operational team within the Company’s Quality Assurance organization including responsibility for establishing department and team KPIs as well as managing individual team member performance.

This role will report to the Home Office in Louisville, Kentucky.

Essential Functions and Duties:

  • Identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking
  • Work with key business stakeholders, and multi-jurisdictional ‘LEAN champions’, to build a continuous improvement environment to support an ongoing program of change
  • Lead and facilitate LEAN/process improvement-based workshops to drive ideas and solutions
  • Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
  • Analyze and synthesize customer, financial and operational data to identify opportunity areas to inform strategic operational decision-making
  • Identify trends and process variations as part of establishing a continuous improvement monitoring system
  • Assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy
  • Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
  • Elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis
  • Work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements
  • Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance
  • Ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times
  • Complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects

Supervisory Responsibilities:

  • Hire and retain top talent
  • Implement team goals and objectives
  • Supervise, train and guide team members
  • Inspire and motivate team members
  • Provide effective feedback
  • Manage remote teams
  • Utilize technology effectively
  • Be knowledgeable about each team member’s job role

Knowledge, Skills, and Abilities:

  • Experience in analyzing current data process workflows to determine areas of measurable improvement.
  • Hypothesis-Driven
  • Ability to work in a fast-paced environment and resourceful in achieving success in the face of ambiguity while prioritizing and managing multiple responsibilities.
  • Ability to able to convey complex ideas in a strategic and concise fashion.
  • Ability to collaborate and facilitate deep strategic conversations with business leaders.
  • Ability to be a self-starter and learn quickly.
  • Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements

Education and Experience Requirements:

  • Minimum accredited Lean Six Sigma Green Belt, preferably Black Belt Experience with various process improvement methodologies
  • Experience with building, measuring, and managing operational KPIs
  • Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping
  • Experience of designing remediation plans to address productivity and efficiency issues, and track record of following through to ensure closure
  • Hands-on experience coordinating multiple projects
  • Proven work experience as a Manager
  • Experience with Salesforce preferred
  • Consulting and Finance experience preferred
  • Experience with Learning Management Systems preferred

Work Environments & Physical Demands:

  • Professional office environment
  • Mostly sedentary role
  • Must be able to lift files, open filing cabinets, and bend or stand on a stool as necessary.
  • Must be able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

Position Type:

  • Full-Time


  • 25% of travel time expected for this position

Benefits and Perks:

Seek Now offers a great benefit package, which includes health, dental and vision insurance, 401K with company match, paid time off (PTO), short and long-term disability insurance, AD&D insurance, life insurance, and more!

EEO Statement:

Seek Now is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Seek Now does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Other Duties Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Activities, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.